Senior Program Manager (811902)

Job Title: Senior Program Manager
Location: Columbus, Ohio

Role Overview
This role involves leading projects through their full lifecycle, from stakeholder engagement and requirements gathering to comprehensive planning, efficient execution, and meticulous monitoring. The Senior Program Manager will be responsible for proactive risk and change management, strategic resource and vendor coordination, and ensuring robust communication and quality delivery for all project outcomes.

Key Responsibilities

• Identify and analyze stakeholders’ needs, expectations, and influence.
• Conduct discovery meetings, interviews, or workshops to gather business requirements.
• Document and validate project objectives, business processes, and requirements.
• Ensure alignment between business goals, requirements, and project scope.
• Maintain a stakeholder engagement plan throughout the project lifecycle.
• Develop comprehensive project plans including timeline, milestones, resource needs, budget, quality standards, and communication plans.
• Create Work Breakdown Structures (WBS) and RACI matrices.
• Coordinate with business leaders, Subject Matter Experts (SMEs), IT teams, and vendors to define and plan project tasks.
• Oversee project execution and track progress against the project plan.
• Provide regular status updates using dashboards, reports, and meetings.
• Address issues, deviations, or bottlenecks promptly.
• Facilitate effective communication among project team members and stakeholders.
• Identify, assess, and document project risks using risk workshops and analysis tools.
• Maintain a risk register and implement mitigation plans.
• Manage scope, schedule, and budget changes through a formal change control process.
• Plan and coordinate business and IT resource allocation.
• Support vendor onboarding, technical requirement definition, and compliance activities.
• Ensure seamless collaboration with quality, security, and architecture teams.
• Develop and maintain communication plans tailored to each stakeholder group.
• Lead status meetings, steering committees, risk reviews, and quality meetings.
• Present clear, concise project updates and decisions.
• Ensure project deliverables meet quality expectations.
• Support user acceptance testing (UAT), go-live strategies, and rollout readiness.
• Conduct lessons-learned and project closure activities.

Required Skills

• Project planning, scheduling, and resource management (5 years)
• Risk mitigation and issue resolution
• Business requirements gathering and documentation
• Data analysis and decision making
• Experience with vendor management and contract oversight

Preferred Skills

• Prior experience in PMO driven environments
• Experience coordinating business and IT stakeholders

Years of Experience: 5 years