Senior ServiceNow Developer (FedRAMP) (811163)

Job Title: Senior ServiceNow Developer (FedRAMP)
Location: Columbus, Ohio

Role Overview
A critical technical role within the Enterprise Service Management team, responsible for delivering high-quality, secure, and compliant ServiceNow solutions in a FedRAMP-authorized environment. This position requires advanced development expertise, strong platform knowledge, disciplined SDLC practices, and the ability to collaborate closely with architects, project managers, business stakeholders, and cross-functional technical teams.

Key Responsibilities

• Design, develop, implement, and enhance ServiceNow applications, integrations, and custom solutions aligned to enterprise standards.
• Build high-quality, secure, and scalable code following best practices and FedRAMP compliance guidelines.
• Lead troubleshooting and root-cause analysis for platform defects, performance issues, and complex technical challenges.
• Collaborate with architects and cross-functional teams to refine requirements, evaluate design options, and ensure alignment with enterprise strategy.
• Conduct and participate in code reviews, providing constructive feedback and maintaining quality across the development team.
• Support monthly releases, regression testing, UAT cycles, and platform stability efforts.
• Maintain technical documentation, including workflows, test scripts, requirements, and architectural artifacts.
• Mentor junior developers and delegated agency developers, guiding them on best practices, development guardrails, and enterprise standards.
• Ensure compliance with platform governance, security, and RACI-defined responsibilities for enterprise versus agency development.
• Stay current on ServiceNow features, releases, and industry trends, applying modern approaches to improve reliability and performance.
• Contribute to continuous process improvements, coding standards, and modernization of development methodologies.

Required Skills

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) – Developer-adjacent, module-specific, or similar
• 5+ years of hands-on ServiceNow development experience (Script Includes, Business Rules, Flow Designer, UI Policies, Client Scripts, API integrations, scoped apps)
• Strong understanding of secure development in regulated environments (FedRAMP/GCC High)
• Experience supporting complex enterprise workflows, ServiceNow integrations, and release cycles

Preferred Skills

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) – Developer-adjacent, module-specific, or similar
• Excellent communication skills and ability to collaborate with technical and non-technical stakeholders

Years of Experience: 5+ years of hands-on ServiceNow development experience

Additional Notes

• This is a full-time on-site position, Monday-Friday, 8:00 AM-5:00 PM, with no remote or hybrid option.
• Must be a U.S. Citizen or possess a valid Green Card due to contractual obligations with ServiceNow FedRAMP regulatory requirements.
• Work performed within a FedRAMP-regulated ServiceNow instance.