Closing on: Jul 2, 2026
Role Overview
As an Identity Management System Specialist, you will manage user issues for a large workforce and citizen accounts, assisting agencies with mission-critical systems and user management. This role involves designing and developing solutions for user lifecycle management (joiner/mover/leaver scenarios) in both custom software and commercial off-the-shelf solutions. You will also collaborate on security initiatives.
Key Responsibilities
- Manage user issues for over 110,000 workforce accounts and 8 million citizen accounts.
- Assist agencies with mission-critical systems and user management.
- Design and develop solutions for joiner/mover/leaver scenarios in custom software and commercial off-the-shelf solutions.
- Support Privileged Access Management (PAM) issues.
- Provide User ID management and support.
- Process bulk ID requests for updates and information.
- Configure and support Single Sign-On (SSO).
- Support and optimize Multi-Factor Authentication (MFA).
- Identify and implement automation opportunities to reduce support efforts.
Required Skills
- Experience with software administration, development, and/or systems support (2 Years)
- Experience handling user issues/trouble tickets (2 Years)
Preferred Skills
- Familiarity with IAM concepts or a strong desire to learn scripting
- IT background with some programming and/or system administration experience
Years of Experience: 2 years
Additional Notes
- Directly responsible for an average ticket workload of over 100 identity issues per month.
- Collaborate with OISP on security initiatives.