Closing on: Jun 11, 2026
About the Role
We are seeking an experienced Quality Assurance Specialist 4 (QAS4) to lead testing and quality assurance initiatives for enterprise ServiceNow applications, platform enhancements, integrations, and upgrades. This senior-level role is responsible for ensuring high-quality software delivery through comprehensive testing strategies, automation, defect management, and collaboration with cross-functional Agile teams.
The ideal candidate has extensive experience in ServiceNow ITSM and CRM/CSM testing, strong knowledge of QA methodologies, and hands-on expertise with ServiceNow Test Management and Automated Test Framework (ATF).
Key Responsibilities
- Lead end-to-end QA activities for ServiceNow implementations, enhancements, integrations, and platform upgrades.
- Design, develop, and execute comprehensive test strategies, test plans, test cases, and test scripts.
- Perform functional, regression, integration, system, and User Acceptance Testing (UAT).
- Build, maintain, and enhance automated test suites using ServiceNow Automated Test Framework (ATF).
- Review business requirements, user stories, and acceptance criteria to ensure testability and coverage.
- Collaborate with Product Owners, Business Analysts, Developers, Scrum Masters, and stakeholders to identify testing scenarios and quality risks.
- Track, document, prioritize, and validate defects through resolution.
- Coordinate and support UAT activities with business users and stakeholders.
- Maintain traceability between requirements, test cases, defects, and test results.
- Provide regular testing status reports, quality metrics, and risk assessments to project leadership.
- Participate in Agile ceremonies including Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives.
- Support ServiceNow platform release validation and upgrade testing activities.
- Identify opportunities for test automation, process optimization, and continuous improvement.
- Mentor junior QA team members and promote QA best practices across project teams.
- Develop and maintain testing standards, documentation, and quality processes.
Required Qualifications
- 5+ years of experience performing Quality Assurance and testing within ServiceNow environments.
- 5+ years of experience working within Agile software development teams.
- Hands-on experience testing ServiceNow ITSM and Customer Service Management (CSM/CRM) applications.
- Experience utilizing ServiceNow Test Management and Automated Test Framework (ATF).
- Strong understanding of the Software Development Life Cycle (SDLC), QA methodologies, and testing best practices.
- Experience developing and executing test plans, test cases, and automated test scripts.
- Experience supporting and coordinating User Acceptance Testing (UAT) activities.
- Excellent analytical, problem-solving, communication, and stakeholder management skills.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Implementation Specialist (CIS) certification.
- Experience with ServiceNow platform upgrades, release testing, and validation.
- Experience testing ServiceNow integrations with external systems and APIs.
- Knowledge of DevOps, CI/CD pipelines, and automated testing practices.
- Experience supporting large-scale enterprise ServiceNow implementations.
Desired Skills
- ServiceNow QA Testing
- ServiceNow ITSM
- ServiceNow CSM / CRM
- ServiceNow ATF
- ServiceNow Test Management
- Test Automation
- UAT Coordination
- Defect Management
- Agile / Scrum
- SDLC
- Integration Testing
- Regression Testing
- Release & Upgrade Testing
- CI/CD
- Quality Assurance Leadership