Acts as primary Ohio Administrative Knowledge System (OAKS) interface to and from business owners and stakeholders and its Managed Services Vendors (MSV) to help ensure that OAKS HR/Payroll systems provide optimal levels of support for the HR/Payroll operations of the State of Ohio. In this role the HR/Payroll Systems Services Leader:
- assumes accountability for MSV execution, service delivery, and overall performance across the portfolio of projects and day-to-day operations;
- proactively manages the business/customer relationship;
- understands business priorities and portfolio of business initiatives to effectively manage customer expectations and set OAKS priorities;
- works with business stakeholders and MSV personnel to translate business requirements into system solutions that may result in technical designs for enhancements, statements of work, and/or change order requests;
- oversees requirements analysis and documentation;
- coordinates use of MSV discretionary hours for enhancements;
- develops Requests for Proposals, Statements of Work, and Change Requests for procured project services;
- provides relevant OAKS HR/Payroll systems support status reports;
- communicates OAKS operational events, priorities, deadlines, and outages;
- approves requests for enhancements to OAKS HR/Payroll system modules;
- leads capacity planning and pipeline management;
- reviews and approves production migrations; and
- acts as an escalation point to resolve serious HR/Payroll system issues.
Leads, directs, and supervises the activities of a small team of information technology (IT) systems operations professionals that helps maintain the suite of OAKS HR/Payroll systems (primarily composed of Oracle/PeopleSoft systems) that support the HR/Payroll business needs of its state-wide customers. In this role the HR/Payroll Systems Services Leader:
- gives direction to lower-level State and 1099 Contractor IT personnel who work in coordination with the MSV to support OAKS systems and operations;
- works with business stakeholders and MSV to help guide overall day-to-day HR/Payroll operations and schedules;
- drives collaboration with key business, MSV, Security, and other critical technical stakeholder organizations in support of business/technology operations and issue resolution;
- helps resolve system issues and ensures that service level agreements are met; and
- proactively identifies and implements service improvements in operational delivery processes.
Acts as Project Manager for projects related to OAKS HR/Payroll system modules (e.g., payroll, benefits, human resources, performance management, time and attendance – UKG Kronos, Learning Management – CornerStone and Recruit – Cornerstone). In this role the HR/Payroll Systems Services Leader:
- manages or oversees multiple projects;
- monitors project progress and attends information exchange and touchpoint meetings with project teams and stakeholders;
- provides relevant project status reports (e.g., executive, OAKS management, weekly updates);
- develops, implements, and enforces program and project policies and procedures.
- oversees project financials and vendor contract compliance;
- participates in review and approval of vendor estimates (e.g., level of effort);
- approves project deliverables;
- coordinates business resource needs, capacity planning, and pipeline management;
- performs overall project scheduling coordination; and
- coordinates and supports business functional testing efforts.
Performs other related duties as assigned including:
- Serving as backup to other administrators when necessary
- Working on special requests
- Representing OAKS at meetings, conferences and on committees
Required Skills
3 years of experience in ERP Project Management
3 years of experience in PeopleSoft Human Capital Management 9.2 product experience (Human Resources, Benefits and Administration, ePerformance, Performance Management,
3 years of experience in Enrollment, Payroll /Compensation, Time Management, Job Data, Position Management, Queries/Reporting, Employee Data, Employee Notifications, Self service
Highly Desired Skills
- Application management/outsourcing experience – preferably onshore – in a leadership role
- Excellent verbal and written communication skills in Large/complex organization experience
- Experience with Timekeeping systems such as Kronos
- Experience with Document Management Systems such as OnBase
- Experience with Hiring and Learning Management Systems (Taleo experience is a plus)
- Public Sector experience
- Experience working with, or as a part of, a Tier-One System Integrator firm providing PeopleSoft/Oracle professional services
- Ability to interface and resolve issues across all levels of an organization
- Upgrade and/or application patch, bundle, or image experience
- 4 year college degree
- Project Management Professional (PMP) certification
- PeopleSoft Certification(s)
- ITIL Certification